Airline to be served notice for not giving wheelchair to 82-year-old, says Minister

Civil Aviation Minister Kinjarapu Rammohan Naidu informed the Rajya Sabha Monday that his Ministry was looking into a complaint against Air India for not providing a pre-booked wheelchair to an 82-year-old woman passenger. A show cause notice will be issued to the airline over the incident that took place at the Delhi airport on March 4, he said.

The Minister said aviation regulator DGCA (Directorate General of Civil Aviation) has spoken to the passenger’s family and was now looking at the CCTV footage to ascertain what happened.

Describing it as a “very unfortunate incident”, he said, “There are always two different versions — one is from the family and from the airlines… We are issuing a show cause notice to the airlines. We will be taking action as per the show cause notice, whatever we get (from the footage).”