Actor-comedian Mallika Dua had a harrowing experience on a cab ride and recounting the incident on Facebook, she is proving that she is not one to mince her words. Shockingly, Mallika narrates how the Uber cab driver brought the car to a screeching halt and asked her to get out. And the reason for the same is as ridiculous as the driver’s behaviour. Mallika says that all she asked for was raising the car temperature.
And the story doesn’t end there. The driver even went on to abuse Mallika using the crudest terms and forced her to get out of the car almost instantly. Delineating the experience on her Facebook handle, Mallika not only slammed the company but also made a fair point as to why a multi-national company like Uber doesn’t have a point of contact or customer care in India.
She wrote, “Uber India is the most vile organisation to exist. They don’t check their drivers profiles before hiring them and seem to learn NOTHING from their mistakes. This driver Chetan brought the car to a screeching halt and asked me to get out of the car when I asked him to increase the air conditioning. Yes OVER THE AC TEMPERATURE. He ended the trip and said “uttar gaadi se. Nahi badhaunga AC. Uber Tum logon ko ad mein kuch bhi dikhaata hai ki apna gaadi samjho. Aisa kuch nahi” we got into a very heated argument where I yelled my guts out at him screaming How battameez he is and how I will take action and he said “nikkal tu gaadi se bhenchod” and started to drive off with me still in the car. When I screamed and asked him to stop he asked me to get out again and started screaming bhenchod saali madarchod out in the open. I can afford a car and a driver in this city. What about those who don’t have that option? Are they supposed to put themselves at risk each time they order a cab? THESW are our successful startups? My ass. HOW THE FUCK does a multinational company like UBER have NO customer care/ point of contact in India? I’m shivering right now in broad daylight. If anyone has any contacts at the elusive bloody Uber, do let me know.”
Later, when Mallika was contacted by Uber to sort the issue, she wrote, “Uber India has reached out to me and assured me of corrective action from their side. Every single customer deserves to have their problems resolved, blue tick or no blue tick. This sort of shit will not be tolerated. Thank you guys for the support and concern.
They told me they’ve barred this driver from their app and have escalated the matter further up. I asked for concrete evidence of this and they said they cannot provide it but assured me that since they have promised and claimed so on a recorded call, it is true and admissible in court, should I chose to take legal recourse. My status in no way means the issue is resolved. It’s merely an update. 2 polite phone calls don’t fix this. The organisation needs to have a customer care number that works. I’m not done with them just yet..”
Recently, Aditya Narayan was slammed on the internet for screaming at an airline company too. But Mallika Dua is definitely handling the situation like a boss!