Hit by tech glitches in its post-result services portal, CBSE to take help from two IITs
Four public sector banks will also assist the Board in strengthening its payment gateway infrastructure following technical issues last week that led to incorrect fee deductions from students applying for scanned copies of answer books
With subsequent approval from the controlling authority, the Ministry of Education, the Board will operationalise these offices between August and September 2025. With the CBSE facing technical glitches on its portal for post-result services such as obtaining copies of answer books and applying for re-evaluation, experts from IIT Madras and IIT Kanpur are set to examine the system and help with improvements.
The involvement of the IITs comes on Education Minister Dharmendra Pradhan’s directions.
Besides, four public sector banks will now assist the CBSE in strengthening its payment gateway infrastructure.
The Central Board of Secondary Education’s (CBSE) portal has been facing glitches over the past week. The Board had said it faced “unprecedented traffic” on the website and “several attempts of authorised interference, which has made it prone to disruptions.”
Union Education Minister @dpradhanbjp issues instructions to engage IIT experts to assist #CBSE in addressing technical challenges
IIT team to examine all technical glitches reported since the announcement of this year’s post-examination re-evaluation services.
Read here:…
— PIB India (@PIB_India) May 24, 2026
On Sunday, the Board also said that last week’s technical issues led to incorrect fee deductions in some cases when students were applying for scanned copies of answer books. “In some instances, excess payment was deducted, while in others, lesser amounts were charged,” the Board said. Refunds will be provided for excess payments, and candidates who were charged lower amounts will be informed about additional payments to be made, it added.
Ministry had earlier defended CBSE’s On-Screen Marking system amid evaluation concerns
Pradhan also spoke to Finance Minister Nirmala Sitharaman on Sunday, and four public sector banks — Bank of India, Bank of Baroda, Canara Bank and Indian Bank — will now assist the CBSE in strengthening its payment gateway infrastructure. The banks will assist the Board in addressing payment glitches, and ensuring automatic refunds for excess payments.
Students had earlier reported payment failures and login issues on the portal
This year, the first year that the CBSE introduced an on-screen marking system for Class 12, the pass percentage has fallen from 2025’s 88.39% to 2026’s 85.29%. With parents and students raising apprehensions about marks obtained, the Board last week announced a cut in fees to obtain copies of answer books and apply for re-evaluation.
The number of applications to obtain answer book copies has surged this year. Officials in the Board said on Saturday that they have received 2.94 lakh applications for 8.56 lakh answer books, up from 1.31 lakh applications for 2.82 lakh answer books last year. Board officials said on Saturday that more than 2.5 lakh scanned copies of answer books have been sent.
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