Delhi consumer court orders hair transplant clinic to pay Rs 6.3 lakh to man who saw ‘not even 1% improvement’
The Delhi consumer court found that the hair transplant clinic was operating without a government licence to perform modern hair transplant procedures.
The Commission also noted that DHI Asian Roots was operating without a government licence to perform modern hair transplant procedures. (Representational Image)
The New Delhi District Consumer Disputes Redressal Commission recently directed a hair transplant clinic to pay Rs 6.3 lakh compensation to a client after finding it guilty of negligence in providing service. The Commission also noted that DHI Asian Roots was operating without a government licence to perform modern hair transplant procedures.
The complainant, Vivek Kumar, approached the DHI Asian Roots clinic in Safdarjung Enclave in 2012 before his marriage to treat baldness and paid Rs 5 lakh. He alleged before the Commission that he was promised results after 12 months, but even after three sittings, he could not notice “even 1 per cent improvement” with his receding hairline. He filed a complaint with the Commission in December 2023.
The Commission’s order, dated May 22, which followed an 11-year legal battle, directed DHI Asian Roots to refund Rs 5 lakh to Kumar, along with Rs 1 lakh for mental harassment and Rs 30,000 for litigation costs.
“…this Commission is of the considered opinion that there is negligence/ deficiency in service on the part of the opposite parties (DHI) in not providing proper treatment to the complainant despite charging for the same. This is a case where opposite parties transplanted the hairs to cover bald area and created another bald area by over harvesting the donor area,” the Commission held.
“The OP/DHI-Asian Roots, a unit of SPA Yoga Pvt. Ltd… failed to produce any document showing authorization or license to perform modern scientific hair implantation procedures. They also lacked government approval to engage doctors…for such treatments,” held the Commission.
“The procedure conducted amounted to an unfair medical trade practice, carried out without the requisite licenses or specialized expertise, and appeared motivated solely by financial gain,” it added.
Countering Kumar’s allegations, DHI Asian Roots argued that it provided professional treatment in accordance with medical standards and that the chances of success had been explained to him.
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It also alleged that Kumar’s dissatisfaction stemmed from his impatience and his “disregard for medical advice”. It claimed that Kumar had been informed about the procedure’s limitations and that all the pros and cons of the surgery had been explained to him.
Nirbhay Thakur is a Senior Correspondent with The Indian Express who primarily covers district courts in Delhi and has reported on the trials of many high-profile cases since 2023.
Professional Background
Education: Nirbhay is an economics graduate from Delhi University.
Beats: His reporting spans the trial courts, and he occasionally interviews ambassadors and has a keen interest in doing data stories.
Specializations: He has a specific interest in data stories related to courts.
Core Strength: Nirbhay is known for tracking long-running legal sagas and providing meticulous updates on high-profile criminal trials.
Recent notable articles
In 2025, he has written long form articles and two investigations. Along with breaking many court stories, he has also done various exclusive stories.
1) A long form on Surender Koli, accused in the Nithari serial killings of 2006. He was acquitted after spending 2 decades in jail. was a branded man. Deemed the “cannibal" who allegedly lured children to his employer’s house in Noida, murdered them, and “ate their flesh” – his actions cited were cited as evidence of human depravity at its worst. However, the SC acquitted him finding various lapses in the investigation. The Indian Express spoke to his lawyers and traced the 2 decades journey.
2) For decades, the Jawaharlal Nehru University (JNU) has been at the forefront of the Government’s national rankings, placed at No. 2 over the past two years alone. It has also been the crucible of campus activism, its protests often spilling into national debates, its student leaders going on to become the faces and voices of political parties of all hues and thoughts. The Indian Express looked at all court cases spanning over two decades and did an investigation.
3) Investigation on the 700 Delhi riots cases. The Indian Express found that in 17 of 93 acquittals (which amounted to 85% of the decided cases) in Delhi riots cases, courts red-flag ‘fabricated’ evidence and pulled up the police.
Signature Style
Nirbhay’s writing is characterized by its procedural depth. He excels at summarizing 400-page chargesheets and complex court orders into digestible news for the general public.
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