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This is an archive article published on May 20, 2022

PUNE INFRA WATCH: PMC to set up centralise command and control centre for all civic issues in city

A team of three civic officers will be led by deputy municipal commissioner Pratibha Patil as nodal officer for setting up the ICCC, he said.

Integrated Command and Control Centre, Smart City, Pune Municipal Corporation (PMC), Pune news, Pune city news, Pune, Maharashtra, Maharashtra government, India news, Indian Express News Service, Express News Service, Express News, Indian Express India News“There have been command and control centres of a few civic departments. However, there is a need to have a centralised command and control centre to monitor all civic-related issues,” said Patil.

Soon there would be a single point of contact for citizens to register their civic grievances as the Pune Municipal Corporation (PMC) has decided to set up a centralized Integrated Command and Control Centre (ICCC) for the city. It will also act as a centre to monitor disaster situations, public, and traffic movement, and keep a check on illegal activities in the city.

In his order for setting up ICCC, municipal commissioner Vikram Kumar said a centralised system based on Information Technology will be set up for handling civic issues related to Smart City, Police, fire department, PMPML, road department, sewage department, electrical department, anti-encroachment department, water supply department, security department, tree department, garden department, health department and solid waste management department. A team of three civic officers will be led by deputy municipal commissioner Pratibha Patil as nodal officer for setting up the ICCC, he said.

“There have been command and control centres of a few civic departments. However, there is a need to have a centralised command and control centre to monitor all civic-related issues,” said Patil.

She said the setting up of ICCC is at concept stage and will need an in-depth study to set up a single command and control centre for addressing civic issues. “It would be citizen oriented and enable quick response to citizens’ concerns. The PMC will first prepare a detailed project report (DPR) for the ICCC that would include infrastructure and use of latest technology facilities,” Patil said.

The PMC already has a call center under PMC Care initiative wherein citizens can register their complaint through various telecommunication means. However, there have been doubts over its effectiveness with citizens complaining that there complaints are closed without being resolved.

The PMC has a dedicated command and control centre for its disaster management department which is active 24 hours during the monsoon while being operational during office hours during the remaining part of the year. Similarly, the city police has its own dedicated command and control centre ind Pune police commissionerate and the public transport bus company, Pune Mahanagar Parivahan Mahamandal Ltd (PMPML), had set up its control centre at Swargate. The Pune Smart City Development Corporation Ltd too had set up a command and control centre near P L Deshpande Garden and it was used extensively during the pandemic to analyse and plan strategy to tackle the spread of Covid in the city.

Ajay Jadhav is an Assistant Editor at The Indian Express, Pune. With over 22 years of experience in the industry, he is a highly specialized journalist whose work focuses on the intersection of urban infrastructure, governance, and sustainability. Professional Background  Role: As Assistant Editor, he plays a key role in the editorial direction of the Pune bureau, specializing in urban policy and its direct impact on citizens. Education: He holds a Master’s degree in Communication and Journalism from Savitribai Phule Pune University and a PG Diploma in Corporate Social Responsibility (CSR). He also studied at the prestigious Fergusson College. Impactful Reporting: He is credited with research-based articles on conservancy staff (waste workers) that influenced national policy for better working conditions. He is also known for exposing the contrast between high-end infrastructure (like helipads for leaders) and the lack of basic amenities like schools in their home districts. Personal Interests: An avid trekker and sports enthusiast, his personal interest in the outdoors often informs his reporting on environmental protection and sustainable development. Recent Notable Articles (December 2025) His reporting in late 2025 has been dominated by the upcoming January 2026 Civic Polls in Pune and Pimpri-Chinchwad, and the city's infrastructure boom: 1. Political Analysis (Civic Elections 2026) "Not friendly but a bitter fight lies ahead between BJP and NCP for PMC, PCMC" (Dec 22, 2025): A detailed look at the intense rivalry between the Mahayuti partners as they prepare for the January 15 municipal elections. "Pune civic polls: Big blow to NCP, NCP(SP) as leaders switch to BJP" (Dec 20, 2025): Reporting on high-profile poaching and party-hopping ahead of the elections. "Ajit Pawar's NCP continues domination in Pune, wins 10 of 17 local bodies" (Dec 21, 2025): Analyzing the results of the local self-government body elections as a precursor to the main civic polls. 2. Infrastructure & Urban Development "Looking Ahead at 2026: Pune to see inauguration of much-awaited Hinjewadi to Shivajinagar metro route" (Dec 22, 2025): An "outlook" piece on the critical Metro Line 3 project expected to finish by March 2026. "Building Pune: PMC to construct double-decker bridge over Mula-Mutha River" (Dec 18, 2025): Detailing a major project aimed at easing traffic between Hadapsar and Kharadi.  "Condition of highway from Pune to Kolhapur to improve in a year: Gadkari" (Dec 4, 2025): Reporting on the Union Minister’s assurances regarding one of the state's most critical transport corridors. 3. Civic Governance & Environment "Install sensors, LED indicators at construction sites within 15 days: PMC to builders" (Dec 16, 2025): A follow-up to the "Breathless Pune" series, reporting on new mandates for builders to monitor air quality in real-time. "Errors in electoral rolls: PMC corrects data of 92,466 voters" (Dec 16, 2025): Tracking the administrative efforts to clean up the voter lists before the 2026 elections. Signature Style Ajay Jadhav is known for accountability journalism. His work often bridges the gap between high-level policy and the "ground zero" reality of Pune's residents. He is particularly focused on Sustainable Development, ensuring that as Pune grows into a "Bharat Mandapam" style destination (referring to his report on the Lohegaon project), its environmental and social safeguards remain intact. X (Twitter): @ajay_khape ... Read More


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