42 IndiGo flights cancelled in Pune, passengers stranded for hours, luggage missing
Irate passengers alleged their luggage had gone missing, or that the airline failed to provide timely communication about cancellations.
With IndiGo flight cancellations now stretching into days, passengers say the situation remains unpredictable and mentally exhausting (Express Photo) Passengers were left stranded for yet another day as flight disruptions continued at Pune Airport on Saturday, with a total of 42 IndiGo flights cancelled including 14 arrivals and 28 departures. Long queues formed at the IndiGo counter as frustrated travellers waited for hours to retrieve their baggage, seek refunds, or understand the status of their rescheduled flights.
Irate passengers alleged their luggage had gone missing, or that the airline failed to provide timely communication about cancellations.
“They have lost our luggage. We are here for four hours just trying to get it. Our Ahmedabad to Pune flight (6E522) was two days ago. It’s so frustrating even they don’t know where our baggage is,” said Disha Shah, a traveller.
The chaos also cost important family events for some. “Our Pune to Varanasi flight (6E497) was on the 4th. It was first rescheduled and then cancelled, and now here we are. It was my cousin’s wedding we have missed that now,” said Raikishori Dey.
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