Getting smart is the buzzword in the city after Pune Municipal Corporation (PMC) ranked second in the country in the contest to be developed as a smart city.
To stand by the ranking, the PMC will soon be starting its efforts through the launch of an e-book of the civic body for the convenience of citizens to avail the civic services.
“We would be launching the e-book of PMC. It would act as a guide to citizens to avail civic services and facilities,” said Rahul Jagtap, in-charge of the PMC’s department of information technology.
The e-book would be in English as well as Marathi language, he said, adding it would be accessed through various IT platforms of website, mobile App. “This would also work as the guide at the soon to be started call centre of PMC. The call centre staff would impart information to citizens on the basis of e-book content,” said Jagtap.
At present, citizens don’t know the procedure to avail civic services and facilities unless they make rounds of the civic offices, he said.
“The e-book will resolve the issue as the citizens would get the information at a click,” said a PMC officer.
The PMC issues licences, permissions, gives clearances, no objection certificates in addition to the implementation of various schemes.
The basic civic services are also provided by the municipal corporation according to the demands of citizens.
The content for the e-book has been finalised after discussion with respective civic departments, he said, adding it would start with the frequently asked questions (FAQ) and would proceed as per the requirement of the citizens to avail the civic services.
“The PMC would make changes in the content of the e-book whenever there are changes in rules so that citizens always get up to date information,” he said.
Civic activist Vivek Velankar said that the PMC is taking many such initiatives in the smart city project but it has not improved the delivery system.
“The civic body needs to have a strong backup system to improve delivery of services. The present steps are only providing the access to citizens to reach out to the civic administration but the civic staff is found to be inefficient to deliver services,” he added.
The civic body has already started the complaint and redressal service through the website and mobile application, Velankar said.
However, it has been found that there is poor response to the citizens’ complaints as delivery is very slow, he added.