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‘More than 70% patients happy with hospital service’

How satisfied are patients with the services provided at district and rural hospitals in the state? More than 70 per cent say yes in a study conducted by city-based Gokhale Institute of Politics and Economics.

How satisfied are patients with the services provided at district and rural hospitals in the state? More than 70 per cent say yes in a study conducted by city-based Gokhale Institute of Politics and Economics. Though there were persistent problems with issues related to waiting time in the hospitals,scarcity of clean bed sheets for indoor patients and lack of privacy during medical examination,majority of them siad they were happy with the hospital service.

The study was sponsored by the World Bank Assisted Maharashtra Health Systems Development Project and conducted in 2005 by researchers S Mulay and R Nagarajan. Nagarajan told The Indian Express that the report was already submitted to the state government.

The study had sought to assess the level of satisfaction of both the indoor and outdoor patients. A total of 781 patients were involved in the study,says Nagarajan. “The study was unique as the project had aimed at assessing the level of satisfaction among doctors,nurses technicians,pharmacists and Class-IV employees,” he said.

In all,16 hospitals were selected for the study that included district hospitals,sub divisional hospitals and rural hospitals. The patients were mainly from economically and educationally weaker sections of the society.

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Free treatment is the major reason given by the patients for coming to the concerned hospitals. About 68 per cent of the indoor patients and 74 per cent of the outdoor patients have reported ‘free treatment’ as the main reason for coming to government hospitals.

Though they had complaints about lack of privacy and cleanliness,75 per cent of the indoor patients at district hospitals and 74 per cent of patients at other hospitals were satisfied with the hospital services.

The hospital’s profile was also assessed that examined physical infrastructure,diagnostic facilities,and personnel. Researchers found that while the diagnostic facilities improved in hospitals,there was deterioration in physical infrastructure and personnel.

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The civil hospital in Ratnagiri tops the list as far as indoor services are concerned while the civil hospital in Beed got the first rank for outdoor patient services. The civil hospital in Buldhana was at the lowest end for services provided both in the inpatient and outpatient departments.

First published on: 21-02-2009 at 01:21:04 am
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