In a bid to reduce the foot fall at its office, the Regional Transport Office (RTO) has decided to make its 16 major services online. A press statement issued by the RTO stated that services like payment of vehicle tax, application for change of address and vehicle ownership would be made online from November 1.
RTO officials said that online services would not only control the footfalls at RTO office, but also help in checking the problem of agents.
This would be the second phase of digitisation of RTO services. Earlier, all the licence-related services of the RTO was made online. In this phase, all vehicle-related services, like change of ownership, change of address and loan-related work would become online. A single window would be operated at the RTO at Sangam Bridge, where applicants could submit their forms and pay the fees online.
Users, who wish to access the services, would have to log on to the official website (www.parivahan.gov.in) and fill the necessary forms and pay the fees. Applicants could then submit their documents and copies of the form and receipts at the RTO office. Non tech savvy users can visit the Common Service Centres (CSSCs).
While the RTO has put all licence-releated work online, complaints have poured in about slow servers and difficulties in getting an appointment.
On an average over 5,000 people visit the RTO on a daily basis, which, the official hope, will reduce substantially once these services are put online.