THE Pune city police and Athashree Pratishthan are together running a helpline for senior citizens for over five years. The helpline number — 020 26111103 — is also displayed on the official website of Pune police — http://www.punepolice.gov.in.
A full-time employee and a volunteer of Athashree foundation are available on this helpline number between 9 am and 4 am, Monday to Saturday. Pune city police provide them all necessary assistance.
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Hundreds of senior citizens have used the helpline for reporting and seeking solutions to their problems, from disputes in family and civic issues to financial frauds and cheating. In cases of senior citizens facing problems from their children, activists of Athashree foundation and police counsel the children to understand their responsibilities towards their parents.
On complaints regarding civic issues, the activists contact the officials concerned. In case of law and order-related problems, police step in and take necessary action against the offenders.
Recently, during a meeting with senior citizens, Pune Police Commissioner K K Pathak assured to start a separate cell and appoint a nodal officer at every police station to deal with issues related to them. An officer of the rank of sub-inspector is appointed at each police station to handle complaints related to senior citizens.