Additional District Consumer Grievances Redressal Forum has directed a logistics company to compensate its customer for damaging his car while transporting it from Chennai to Pune and sending the vehicle to a service station without his knowledge.
Satishkumar P K,a software professional who is currently staying in Gultekdi,had used the services of Transocean Express Logistic Private Limited to get his vehicle transported from Chennai to Pune after his transfer to the city.
Forum president Anjali Deshmukh and member S K Pacharne directed the company to pay the customer money incurred on repair of the vehicle along with 9 per cent interest and Rs 5,000 as legal cost.
Lawyer Rishikesh Ganu,who along with advocate Ashok Deshpande,represented the complainant,said Satishkumar had approached the company on Oct 15,2011 to transport his well-maintained Ford Icon. The company charged him Rs 11,580. However,on reaching Pune on October 22 when Satishkumar found that the car has not been delivered as promised,he called up the company. Officials at the company told him that the car was about to reach their warehouse and will deliver it as soon as they receive it.
However,on November 5 my client received a call from the company claiming there was an issue with the hydraulic system of the car and that it has been sent to a service centre for repair. The service centre officials called Satishkumar on November 22 saying that the repair cost of the vehicle was as much as Rs 90,512, said Ganu.
Denying the allegations,lawyers representing Transocean argued that the complainant had fabricated the case with an aim to get his vehicle repaired at the companys expense. He said the company had informed Satishkumar that there was some problem with his car when he left his vehicle for delivery.
Rejecting the companys claims,the forum observed that the company failed to establish that the vehicle had dents and scratches at the time of accepting it for transportation. It kept the car with the service centre and is liable to pay the amount quoted by surveyor towards damages of the car.