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Chaos over helpline number as officials unaware of duties

Officials attending to the helpline number announced by the Minister for Minority Affairs Naseem Khan to register complaints related to admissions seem to be unaware of their duties as they keep diverting calls from anxious parents and students to various departments in the Minority Commission office.

Written by Express News Service | Pune | Published: June 29, 2013 4:41:37 am

Officials attending to the helpline number announced by the Minister for Minority Affairs Naseem Khan to register complaints related to admissions seem to be unaware of their

duties as they keep diverting calls from anxious parents and students to various departments in the Minority Commission

office.

The helpline number 022-22610156 was reportedly announced by Khan at an event in Mumbai last week for minority community students to registering complaints against institutions denying them admissions.

“This number is of Minority Commission office in Mumbai. When I called them up,they denied having any information and said they do not register admission-related complaints. They directed me to call up Minorities Development Department (MDD) for help. When I contacted MDD,officials said they do not register complaints and asked me to call up the Minority Commission,” said Jatin Adhav,a parent whose child was denied admission twice by a minority school in Pune.

Adhav said this is very frustrating for parents.

“The school authorities behave rudely with us and when we call up the helpline number,they fail to address our problems. After getting in touch with MDD several times,they asked me to meet the minister in person,but when I asked for his appointment,they refused to oblige. How is it possible for parents residing outside to come all the way to Mumbai and hope to meet the minister without an appointment?,” askedAdhav.

When Newsline contacted officials at the Minorities Commission office they denied any knowledge of registering admission-related complaints while the MDD in turn asked to contact the Minorities Commission office.

“The helpline number is right and the Minorities Commission is supposed to register complaints related to admissions. I will talk to the officials concerned and address the miscommunication,” said Khan.

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