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Saturday, February 29, 2020

Account holders at Yerwada Post Office rue bad service

Meena Ramakrish-na, a housewife, visited Yerwada Post Office four times in two weeks to deposit an amount for recurring account.

Written by Samreen Sayyad | Pune | Updated: April 28, 2016 6:00:36 am

IT professional Girish Gadage, a resident of University area, has been doing the rounds of Yerwada Post Office since two weeks to deposit a cheque. His passbook hasn’t been updated digitally since April 1. “They have updated my passbook manually and have now asked me to come again after two weeks and recheck whether my cheque is deposited or not,” he complained.

Likewise, Meena Ramakrish-na, a housewife, visited Yerwada Post Office four times in two weeks to deposit an amount for recurring account. However, on every visit, she is asked to fill a new slip, wait in the queue and when her turn comes, she is told that the server is down and asked to come again.

“It is very frustrating to come all the way in such hot weather and go back without completing the work. The post office department should at least take the cash, register our name and then deposit the money as soon as the server starts. We can’t even call and check the situation as the phone here is dead,” Ramakrishna rued.

A number of people who have accounts at the Yerwada Post Office have been facing the same problem for two weeks. Postmaster Sandeep Dhawale admitted that the problem has persisted as the central server is down. However, he added that the problem has been rectified.

“This is not only happening in Yerwada Post Office but in all post offices due to a problem with the central server. Our old server was from BSNL, but due to constant problems, we upgraded to a different company, which did have some issues initially. However, the problem has been solved now. The passbooks are being updated manually due to some problem in the computers,” Dhawale clarified.

Though Dhawale claimed that the server problem has been sorted, account-holders have a different story to tell. One of them (name withheld on request) said that she has been coming to the post office for weeks to collect the interest on the amount deposited by her, but has been going back empty handed everyday. On Wednes-day, when her agent called to inform her that the server problem has been resolved, she reached the post office.

“However, when I entered here, I was told that the server is down again. It is very hectic to travel all the way, come here and hear the same story. When I asked them how long I will have to wait, they refused to give any satisfactory answer,” she said.

Similarly, Vidhyakar Kashikar, a resident of Hadapsar, alleges that he has been facing problems in withdrawing his monthly pension for the past two months. “I withdrew my pension last month from the Hadapsar post office as the server was down at Yerwada post office. When I visited the post office two days back, they told me that the server is still down. They have now asked me to come on May 2,” he said.


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