In view of rising anguish among Mumbaikars after the city was inundated last week, the BMC Tuesday started a Twitter account so that citizens can complain about water-logging, potholes, waste collection, drainage problems and other civic issues. The BMC’s Twitter handle is @MCGM_BMC.
Officials confirmed that Friday’s downpour, during which the disaster management department alone received more than 5,000 calls from citizens, made the BMC take the step. BMC was blamed for mismanagement in communication with various stakeholder agencies the day Mumbai received heavy rains.
Though the BMC’s disaster management department has a Twitter account, the civic body relied heavily on traditional mass media to pass information on Friday. Citizens lashed out at the BMC as several of them struggled to reach their destinations on Friday when all the rail services came to a halt.