In a bid to upgrade the Mumbai Police control room,a US-based firm has been roped in to carry out an assessment of the systems used by the police,and to identify possible improvement areas. Officials from the firm,which is one of the several which will be consulted,visited the control room at the police headquarters at Crawford Market to study the manner in which distress-calls are handled.
The Mumbai Police had earlier this year upgraded to an Internet Protocol (IP)-based system from an analog one. The American firm is expected to come up with a list of observations and include recommendations in its report.
Senior police officers revealed that the organisation specialises in providing IT-based solutions to several police departments all over the world. The firm provides assistance to several US police departments and also police forces in the UAE and Jordan. It will be studying our control room and telling us areas where we can improve,and letting us know of the latest technology that can be used, said a senior police officer,requesting anonymity.
The officer said the firm would also suggest ways in which CCTV cameras could be used to help supplement police work. They will tell us about the various ways CCTV cameras can be used to our advantage. Recommendations about the types of CCTV cameras and their advantages will also be provided in the report, said the officer.
The current control room has an EPABX system with two Primary Rate Interface (PRI) lines. A PRI line is a form of integrated services digital network line,which is a telecommunication standard that enables traditional phone lines to carry voice,data and video traffic,among others. While one of the lines belongs to the state-run MTNL,the other is provided by Reliance Communications. Each PRI line will have 30 lines that will also act as a back-up in case of glitches in either of them.
The officer said the visiting team would also study the response of the Mumbai Police to various scenarious. A report will then be submitted to us. We will go through the findings before taking action. This is being done to improve the way we function and react to several situations, said the officer.