In a statement, Chhatrapati Shivaji Maharaj International Airport, operated by Adani Airport Holding Limited,said the disruption in the network was temporary and the Internet services at the country’s second busiest airport were back to normal. “There was a network interruption resulting from a cable cut during some construction work in the city. This interrupted the various ticketing systems,” it said.
— Kiwi (@kiwitwees) December 1, 2022
— kmphclub_india (@kmphclub_india) November 25, 2022
Earlier in the day, CSMIA issued a statement saying, “Our passengers are requested to allocate additional time for check-in and also to kindly connect with respective airlines, owing to a temporary network interruption outside the airport due to on-going development work in the city. Our teams are present on ground and manual processing has been initiated to facilitate all passengers…”
As soon as the server went down, airline staffers started issuing boarding passes manually to avert flight delays, said an official of an airline. Passengers completing the check-in process for their flights faced a tough time. Angry passengers took to social media to highlight the problem. Many posted photographs showing huge queues at check-in counters.
Air India responded to multiple Twitter users, saying that their team was working diligently to deal with the issue. Amid the chaos, the Central Industrial Security Force, which looks into the airport’s security, said: “Due to the server down at Mumbai International Airport, the crowd is slightly more than normal. The crowd is being managed well and there is no chaos.”