Solving Crime | How an alert bank manager and cops posing as civilians in ATM queue uncovered fraud in Navi Mumbai
In the fraud uncovered by the Vashi police in Navi Mumbai, ATMs would send notifications to customers about successful transactions but the cash remained trapped inside the machines.
The investigation revealed that after customers left the ATM, believing they had encountered a technical error, the two suspects would return to remove the plastic sheet and collect the cash. (Credit: Pixabay) While visiting an ATM in Vashi, Navi Mumbai, in March last year, a bank manager noticed two men fidgeting with the machine. Concerned about their suspicious behaviour and prompted by previous customer complaints about being unable to withdraw cash, the manager alerted the police to potential fraudulent activity.
On checking the ATM, police and bank officials discovered that the slot meant for dispensing cash was blocked with a plastic sheet. This meant that the ATM would send SMS notifications to customers about successful transactions, while the cash remained trapped inside the machine.
The investigation revealed that after customers left the ATM, believing they had encountered a technical error, the two suspects would return to remove the plastic sheet and collect the cash.
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