In a move to make the administration citizen-friendly, the rural development department has asked all zilla parishads and panchayat samitis in the state to classify and update the records and to ensure the zero pendency and daily disposal of the files.
Officials from the department said the records were neither kept properly nor classified to preserve them. There is a mechanism to review the dispatch registers for regular disposal of the pending files in the offices. “As a result, the public works are delayed. The administrative works are also not being done within time. It has created a perception among people that the works can happen only after follow-ups with the authorities,” said an official.
The official added that the state government decided to implement the Pune division’s work on classification of records, zero pendency and daily disposal of files across the state from October 3. “It has been decided to implement in two phases. In the first phase, the focus will be on the classification and update of records that will make the offices clean. All the records should be classified as per the norms. The second phase will focus on the zero pendency and daily disposal of the files in a time-bound manner,” explained the official.
As per the government order issued on October 3, the work of the first phase has commenced on October 3 and is expected to be completed by November 16, 2017. The second phase will start from January 1, 2018, and will be completed by February 28, 2018.
“The officials are expected to clear the files in 15 days if no report is required from regional offices. However, they are expected to clear the files daily,” said the official, adding that the officials should do video-recording of their records before and after starting work on the phases and are supposed to submit them to the government.
Another official said an online tracking system should be set up to keep a check on the movement of the files. “Besides, many times it is found that officials are not available in office to meet the people. So, they are now expected to meet the public every Monday and Friday between 3 pm and 6 pm. During this time, the officials should not go on field visit or schedule meetings,” added the official.