19% of Mumbai Metro users book tickets on WhatsApp, highest among all metros
65% of Maha Mumbai Metro commuters use digital ticketing options, through the National Common Mobility Card, WhatsApp and the metro's mobile app.
In ridership, Maha Mumbai Metro achieved a new high recently at 2,92,575 passengers in a day on Lines 2A and 7. (Express Archive Photo by Amit Chakravarty) Maha Mumbai Metro has achieved the highest share of WhatsApp ticketing among all metro systems in the country, with 19 per cent of all tickets reserved through the messaging app, officials said in a statement.
Introduced in October 2024, the WhatsApp ticketing system has swiftly become a preferred choice for Mumbai’s metro commuters. The user-friendly and quick ticketing solution is part of the broader digital strategy rolled out by the Mumbai Metropolitan Region Development Authority (MMRDA) to make public transport more seamless, accessible and environmentally sustainable.
In total, 65 per cent of metro commuters use digital ticketing with 44 per cent through the National Common Mobility Card, 19 per cent through WhatsApp, and 2 per cent through the metro’s mobile app. The rest, amounting to 35 per cent, are paper QR tickets.
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