A District Consumer Forum has ordered Standard Chartered Bank to pay Rs 6,000 to a man for harassment by loan recovery agents. In December 2007,Nerul-based Subhashish Mitra took a loan of Rs 1,20,000 from Standard Chartered Bank. Mitra claims to have repaid the money within a year and the loan account opened with the bank was closed. In 2009,however,he was served a legal notice stating that a case was pending against him before the Lok Adalat. In his complaint before the forum,Mitra said that even after he had repaid the amount,the banks recovery department in Delhi kept calling him for money.
Mitra moved the Consumer Forum in 2010 seeking a compensation of Rs 2 lakh from the bank. The forum which settled the case ex- parte,without any representation from the bank,ordered a compensation of Rs 6,000 to Mitra for mental agony.