Getting a radio cab in the city is an uphill task,especially during peak hours,as fleet taxi operators are running short of cab drivers. With the increasing popularity of the swanky cabs in Mumbai,the citys largest fleet taxi operator,Meru Cabs,is planning to add 500 new drivers by next month.
Demand for the cabs is increasing significantly and the operator is unable to provide taxis to every caller,said Rajesh Puri,chief executive officer,Meru Cabs. The majority of customer complaints are regarding the unavailability of cabs,especially during peak hours. Thus,we will add another 500 drivers by August, said Puri. Apart from Mumbai,Meru is also adding 500 drivers in New Delhi. At present,Meru has 1,800 cabs plying in Mumbai. Puri claimed the Meru call centre gets more than 10,000 booking calls a day and 40 per cent of the callers do not get cabs. We accept around 6,000 bookings a day. We cant deliver a cab to the rest of the customers. However,we try and prioritise late night or early morning pick-up or drops to airports or railway stations, he said.
For Meru cabs,getting drivers could prove a tough ask as the permit system is unique to Mumbai.