The Central Railway has discarded nearly 100 automatic ticket vending machines (ATVMs) at stations across suburban railway, due to lack of regular maintenance.
Commuters, who were already facing difficulties after discontinuation of coupon validating machines (CVMs), are now upset at the reduction in ATVMs, which is leading to long queues at ticket counters at major stations. “The maintenance work of ATVMs was given to private companies. Following the discontinuation of the CVMs, commuters are largely using ATVMs. But we were forced to discard 100-odd ATVMs across stations as we they were not being maintained properly,” said a senior official from the commercial department of Central Railway.
“The machines were in poor condition and were beyond repairs. We have demanded new ones,” he added.
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There are 658 ATVMs installed for the convenience of commuters on the Central Railway in Mumbai. The major stations which have these ATVMs are — 24 at Kurla, 22 at Mulund, 22 at Ghatkopar, 19 at Dadar, 17 at Chhatrapati Shivaji Terminus and more than 10 at Byculla, Sion, Vidhyavihar, Kanjurmarg, Bhandup, Kalva, Mumbra, Diva, Ulhasnagar, Ambarnath, Badlapur, Vadala Road, Mankhurd, Vashi, Sanpada, Nerul and Panvel, besides 39 at Thane station, 33 at Kalyan, 24 at Dombivali.