Ban hurting, Uber vows ‘full audit of rider feedback’ to ensure safety

There are a number of interesting and innovative measures being evaluated

| Mumbai | Published: December 16, 2014 3:58:13 pm

Days after a 27-year-old woman was raped by a Uber taxi driver in New Delhi, the Uber management has decided to conduct “full audit of rider feedback” to screen critical feedback and take immediate steps.

Over a week before the woman was raped in Delhi on December 6, another female passenger had complained about the accused, Shiv Kumar Yadav, but received no response from the web-based service. The company will now monitor its media handles and act on feedback given by passengers.

Corresponding through an e-mail, Karun Arya, communications lead in South and Southeat Asia, said, “There are a number of interesting and innovative measures being evaluated and discussed and we will share an update on what they are at the appropriate time.”

Apart from evaluating feedback of passengers, Uber is assessing the driver screening process across the country and evaluating additional screening options for all drivers.

“The items broadly outlined in this post are actually pan India,” Arya said in the mail.

The company has already submitted its drivers’ database to the transport commissioner for verification. The radio taxi service is additionally verifying all drivers attached with its service. According to Arya, Uber now plans to partner with organisations working on women safety issues to improve their services.

With the state transport commissioner Mahesh Zagade tightening the knot around all radio taxi services, several operators are now in the process of reviewing their safety measures. The Meru Cabs chief executive officer Siddhartha Pahwa proposed all cab operators and aggregators companies to implement a ‘centralised driver reputation agency’ which will maintain a registry of driver’s and their criminal rcords. “Companies can also gather information about criminal background of a driver through the informal network of other drivers, who are from the same village and then get the information get independently verified,” Pahwa said.

The office of state transport commissioner has set the deadline at December 31 for all taxi services to submit their plan for passengers’ safety following which an implementation of the plan will be expected in the following fortnight.

For all the latest Mumbai News, download Indian Express App