UP launches call centre for NREGS workershttps://indianexpress.com/article/cities/lucknow/up-launches-call-centre-for-nregs-workers/

UP launches call centre for NREGS workers

Based on the latest cloud computing technology,the state government Thursday launched ‘Samvedan’ under which Mahatma Gandhi National Rural Employment Guarantee Scheme ( MGNREGS) labourers can demand for work through SMS,calls,web portal or Facebook. The workers can even register their grievances.

Based on the latest cloud computing technology,the state government Thursday launched ‘Samvedan’ under which Mahatma Gandhi National Rural Employment Guarantee Scheme ( MGNREGS) labourers can demand for work through SMS,calls,web portal or Facebook. The workers can even register their grievances.

Under the system,a labourer can register for work himself. The system also allows for a relative,a social activist or an NGO representative to register for work on behalf of the labourer.

Samvedan was launched in Lucknow by Minister of State (Independent) for Rural Developmen Arvind Singh ‘Gope’ by giving a call for work on behalf of a worker in Mainpuri.

On the very first day,the call centre received 560 calls,out of which about 70 calls were for demand for work. Gope informed that while the toll-free number would be 1800-180-5999,the number for sending an SMS would be 9235000055. The web-portal for registering the demand for work would be http://www.mgnregaup samvedan.in.

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“There have been complaints that workers are not getting work within 15 days; job cards have been kept by someone else; less wages are being paid; muster rolls are not being maintained at work site etc. All these complaints can now be registered through the helpline number,which would be directed to the concerned authorities,” Gope said.

He added that once the issue is resolved,the worker would be informed on phone about the action taken. The worker can even seek information and give suggestions on these numbers.

The demand for work through SMS,web portal or Facebook would automatically go to the server of the call centre,which will then transfer the information to the block office or gram secretary,rozgar sewak or gram pradhan of that village. Once the work is allotted,the call centre would provide details to the worker concerned.