January 6, 2009 2:38:52 am
For most five-star hotels,December-January is a busy time,with new year festivities and promotions. But December cheer hardly deterred Kamal Rana,chief of security at the Intercontinental Hotel,New Delhi,from conducting a day-long building evacuation drill on the hotel premises involving all employees,even the HR personnel. Earlier training was restricted to only security staff,now we have extended it to all employees, says Rana. Next month,security training becomes more elaborate,with a fire and bomb drill.
We are seeking permission from authorities to have trained armed guards at the hotel entrance, he adds. For this the hotel has sought help from Ultimate Tactical and Combat,a security agency.
Security consultants have seen business booming in the last month. Safety Circle,a training centre set up by the National Safety Council,USA,with a branch in India,are now conducting workshops for The Taj Hotel and Shangri La.
The programme,called Emergency Response Care,involves practical lessons on basic life-saving skills like cardio-pulmonary resuscitation (CPR),how to deal with burns,fractures,heart attacks,poisoning and even fire. Training lasts eight hours and the course costs Rs 1,500 per person. Other hotels have settled on intensifying their existing security models. The Park has begun weekly mock drills on fire safety and evacuation,reducing their response time to any crisis by five minutes.
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