UP govt eases power disconnection norms for low-load consumers. Check details

4. 5-stage SMS alert system before disconnection introduced:

• 30% balance: Early warning
• 10% balance: Critical alert
• Zero balance: Exhaustion notice
• Before cut: Final warning
• After cut: Disconnection update

5. Extra safeguards during transition and holidays: No disconnection during the 45-day transition period for new smart meter users, and no power cuts on Sundays or holidays, even with negative balance.

Announcing the decision, Energy Minister A K Sharma said the move is aimed at ensuring that no household faces abrupt power cuts due to temporary balance issues, particularly during peak summer.

To improve transparency, officials claimed the government has made it mandatory for power utilities to send five SMS alerts before any disconnection. Officials said this is intended to give consumers adequate notice and time to recharge or clear dues.

The relief measures come against the backdrop of the state’s prepaid smart meter rollout, which had triggered complaints from sections of consumers over sudden balance depletion and disconnections.

Following this, the government decided to temporarily halt new installations of prepaid meters while reviewing implementation issues.

Alongside billing relief, the government has directed officials to intensify maintenance work across districts to ensure uninterrupted power supply during the ongoing heatwave.

The minister said infrastructure strengthening measures, including installation of around 30 lakh electricity poles and augmentation of transformer capacity, have improved the state’s power network.

He added that UP has emerged as a leading state in electricity supply and said the government is focused on maintaining reliable power during peak demand months.