The Lucknow police on Wednesday launched a ‘citizen police connect programme’, which will enable the state capital’s citizens to register their complaints through WhatsApp messenger. This comes after the Lucknow police had recently launched cycle policing and drone surveillance.
“We have started the ‘citizen police connect programme’ and connected all sub-inspector rank officers through WhatsApp number 9454401501. Through this number, people of Lucknow can complain, report, suggest or update the police about any criminal incident in their areas through audio, video clipping or images,” SSP Yashasvi Yadav told mediapersons here.
He said the police will swing into action as soon as any information related to crime, harassment of women, eve-teasing, traffic, law and order is received. “I have given a 48-hour-deadline to redress the genuine cases coming through this platform,” the SSP added.
To connect more with people and generate confidence among them, last month, Lucknow Police had adopted the practice of cycle patrolling. “We are getting good response. It will surely give a sense of security to the common man,” Yashasvi said.
Police teams are now patrolling streets and small alleys, which were otherwise not covered, the city police chief said, adding, this system could also improve intelligence gathering.
The police had also recently started surveillance through three drones — worth between Rs 3 to 12 lakh — including an ‘octacopter’ that has eight cameras to take snaps and visuals from different angles. It also has an inbuilt chamber in which pepper powder can be filled and released from the top to disperse unruly mob.
Under the police modernisation initiative, a modern control room that manages the ‘Dial 100’ helpline in the city, has already been set up in Lucknow. This control room is also keeping an eye on movement of traffic through CCTV cameras, besides monitoring drones.
“The new initiatives, including WhatsApp messenger, will help police in getting relevant and timely information, which will help in the arrest those involved in illegal activities,” Yashasvi said.