In a pilot project, UP Police personnel undergo training to boost behavioural & operational skills

He said that the 40 participating officers were selected from the state police force of 4 lakh personnel, which in itself is a matter of pride. DGP Krishna said, “Along with knowledge and skills, attitude and behaviour are extremely important as they determine the real success of an officer. Also, communication — both verbal and non-verbal — holds special significance in policing as interaction and behavior with the public shape the image of the police force.”

DGP Krishna also expressed confidence that this training would have a positive and constructive impact not only on the organisation as a whole but also on the personal lives of the participating officers.

Professor Tiwari said providing training to connect the Uttar Pradesh Police — the world’s largest police force — with human sensitivity is an important task.

“TISS aims to support the police in developing into a more sensitive, effective, and humane service,” he said.

Sabharwal said that the main objective of the training programme is to enable police personnel to adopt a more efficient and balanced approach in dealing with challenges related to behaviour, communication styles, and modern technological platforms. These subjects have already been included in the basic training programs of constables, sub-inspectors, and deputy superintendents of police.

“This is a structured, competency-based capacity-building training programme aimed at strengthening the behavioural competence, operational soft skills, and real-life decision-making abilities of police personnel,” Sabharwal said.

The programme equips officers to respond professionally, sensitively, and legally in high-pressure situations, public interactions, and digital environments. The model adopts experiential and activity-based learning methods, including case-based discussions and role plays, to ensure practical application, skill integration, and professional readiness. The key focus of the training program is based upon three integrated pillars – Behavioral Module, Operational Soft Skills and Caselets which is learning through presentation of real-life cases, he added.