February 6, 2009 2:44:06 am
The Indira Gandhi International Airport will now be more friendly towards people with special needs as well as unaccompanied minors who need assistance while travelling by air. At the international terminal T2,the Delhi International Airport Limited (DIAL) has launched a special service,known as the Contact Zone,to provide assistance to the physically challenged and unaccompanied minor passengers.
The service,the first of its kind at an Indian airport,would include wheelchair assistance. The Contact Zone has been set up near Gate 1 of Terminal 2. The initiative aims at making passenger experience at the Delhi airport smooth and hassle free, a DIAL spokesperson said.
So far,only airlines provided this service. But passengers had to face difficulties often,as those accompanying them were not allowed inside the terminal. The Contact Zone is aimed at bridging this gap and will guide the passenger through the airport till airline officials take charge, the spokesperson said.
In addition,two parking bay slots have also been reserved for vehicles at the zone for passengers requiring wheelchair assistance.
Customer service executives and porters have been deputed for coordination and facilitation at the Contact Zone. Additional staff is also available on call. While passengers wait in the special area,an with the Contact Zone will in turn contact the airline concerned for deputing their staff to help complete the departure formalities, a spokesperson said.
The facility is also likely to be extended to the new domestic departure terminals.
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