Video forces IndiGo chief to apologise as ground crew manhandles passengerhttps://indianexpress.com/article/cities/delhi/video-forces-indigo-chief-to-apologise-as-ground-crew-manhandles-passenger-4927329/

Video forces IndiGo chief to apologise as ground crew manhandles passenger

IndiGo president Aditya Ghosh said he has called up the passenger and apologised. “My personal apologies as this does not reflect our culture,” he said in a statement.

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IndiGo airlines Tuesday suspended its employees after a video, showing a passenger restrained and manhandled by the airline’s ground staff at IGI Airport, went viral.

The matter was reported to Delhi Police, but was “amicably sorted out”, police said. DCP (airport) Sanjay Bhatia said they received a PCR call on October 15. “The passenger, Rajeev Katyal, was waiting for a coach bus. There was an altercation between Indigo staff and the passenger, but he matter was amicably sorted out,” the DCP said.

Meanwhile, IndiGo president Aditya Ghosh said he has called up the passenger and apologised. “My personal apologies as this does not reflect our culture,” he said in a statement. “Treating our customers with respect is core to what we do… An incident happened at the Delhi airport which is… against what we stand for at IndiGo. We immediately suspended employees involved.”