Almost a week after a 27-year-old woman was allegedly raped by an Uber cab driver, the company sent out an email to all its users in India on Thursday, saying it was in the process of reviewing its security measures.
Uber India has claimed that it is undertaking a “full audit of our verification, rider feedback and support processes”. The email also states that while the review process is on, “we will suspend operations in New Delhi”.
The email by ‘Team Uber India’ said, “We are implementing measures to ensure that critical rider feedback is escalated immediately and immediate action is taken in every instance. We are also re-reviewing rider feedback on every driver partner across India to make sure nothing has been missed.”
The company is also assessing all driver screening processes, it said. “We are evaluating additional screening options to include background checks of all our driver partners in India, above and beyond what is currently required,” the email said.
The company also stated that it will bring in “best global practices where it would enhance our India safety efforts. We will also partner closely with organisations that are championing women’s safety here in New Delhi and around the country”.
Uber has claimed that it is in discussions with the government, transport organisations and safety experts to implement “robust solutions to ensure a safer ride”.
Uber also reached out to the 27-year-old woman and her family. “We are sorry and deeply saddened by what happened over the weekend in New Delhi. Our hearts go out to the victim of this horrible crime. We have been and will continue to do everything in our power to assist the authorities to help bring the perpetrator to justice. The events of this week have made us reflect on our operations in India and we are undertaking a number of important actions… Your support means a lot to us. We will come back better and stronger for the New Delhi community, ready to serve you again,” the email said.