In a bid to have its suspension lifted by various state govts across India, Uber released a statement on Saturday promising safer trips and “going above and beyond required government verification” while performing background checks.
The ride-sharing app company plans to introduce enhanced police and document verification, stringent background checks, in-app safety features and a dedicated customer support center.
“We are engaging local and global experts to evaluate the most effective background screening solution across India; pilot programs are already running in select cities, including Delhi,” Uber said in a statement released on Saturday.
The company has come out with an in-app feature called ‘ShareMyETA’ that allows a customer to send the location, driver photo, name and vehicle license no. to their loved ones.
“At Uber the safety of our riders and drivers is our highest priority. We understand that best in class safety must be a constant endeavour and our commitment to our community means we work tirelessly to set the standard around the world. Since the recent tragic event in India, we have received a lot of feedback and suggestions.
“We are rolling out the first new safety features and initiatives designed specifically for India with many more to come. We are ready to show you that we have heard our community and are back stronger and better to get India moving again safely,” said Allen Penn, Head of Asia Operations, Uber Technologies.
Also part of the Uber safety program is Incident Response Team: A local and dedicated customer support center that will specialise on resolving critical issues for rider and driver community.