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Too confusing,say parents about complaint system against schools

Almost a fortnight after the Delhi High Court instructed the Directorate of Education to come up with a complaint mechanism against schools found violating rules on nursery admissions...

Written by Chinki Sinha | New Delhi |
January 9, 2009 2:52:07 am

Almost a fortnight after the Delhi High Court instructed the Directorate of Education (DoE) to come up with a complaint mechanism against schools found violating rules on nursery admissions,parents are still confused on the way to go about to file a complaint in the city.

The DoE had informed the court as well as issued a circular to schools about putting in place a complaint mechanism,wherein parents could access the ‘mail’ option on the home page of the authority’s website to file their complaints. However,upon clicking on the ‘mail’ option,one is navigated to a Management Information System login,where one needs create a login identity and a password to enter the system.

R Baladevan,the associate director of the Centre for Civil Society (CCS),which had earlier filed a public interest litigation (PIL) asking the court to intervene in the chaotic nursery admissions process in the city,said they were considering filing yet another complaint against the government for failing to carry out the court’s orders.

“One has to know how to file a complaint at the website. People don’t know,” Baladevan said. “The website has,in fact,not even been updated. Even if we want to write a mail to the deputy directors,most of the email ids are of people who are no longer working there.”

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The DoE’s website does have a “complaint status” for the admissions process,where people can view the status of their complaints. However,without a complaint number,one has to scroll down among all the registered complaints to find theirs.

Baladevan said the CCS had filed about 60-70 complaints as part of the PIL,but these complaints were handed in person and were not registered online. He said most of the complaints had been sent to the respective deputy directors as per the status update.

A circular issued by the DoE last month directs schools to put up the breakup of allotted points on their notice-boards and to respond to admission-related complaints within five working days to the concerned district deputy director.

Education Minister Arvinder Singh Lovely said the government had received the complaints and all were being considered. He added that the complaint mechanism was in place.

This not the only point of contention CCS has with the DoE. While the court had asked the government to ensure that private,unaided schools follow the schedule as mentioned in the DoE circular,the government’s notification sent to the schools on December 21 does not mention anything about the admissions schedule to be followed by these schools.

In the petition filed on behalf of parents,legal counsel Vikramjit Banerjee said a DoE press release dated December 18 does not state whether the compliance of the time limit set in the guidelines would be ensured by the DoE as directed by the court.

Schools were required to communicate their schedule for nursery admissions to the government by December 14,failing which they would have to adhere to the DoE’s schedule as set by the DoE guidelines.

The DoE has also not disclosed how many schools have actually informed the body about their admissions schedule,Baladevan said.

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