To make it easier for people to register complaints if they find a dirty toilet in north and east Delhi, the two civic bodies will soon provide every toilet under its jurisdiction with a unique identification number. East Delhi Municipal Corporation (EDMC) Commissioner Ranbir Singh said the unique number will be assigned to a toilet based on the ward and locality. “The corporation will also launch a mobile application, toll free number and WhatsApp number for registering complaints. The numbering process will be completed in two months,” he said.
The North Corporation also plans to undertake the same exercise. A senior official said, “We often get complaints of toilets not being maintained. But it is not easy to identify them as there are many toilets in an area. Once we assign unique numbers, we will be able to identify the exact toilet block that is not being maintained.”
While the East civic body maintains around 500 toilets, the North maintains over 1,000. Officials said the mobile app will also let the complainant submit pictures of the toilet. The two corporations also plan to depute a supervisor for each toilet. Their phone numbers and other details will be mentioned on the toilet complex. Sources said if there are repeated complaints from a particular complex, the supervisors will be pulled up.
The move is also aimed at improving the swacchta rankings of the MCDs, as they had fared badly in the recent survey. As per the 2017 Swachh Survekshan survey, the North MCD, SDMC and EDMC ranked 279, 202 and 196 respectively.