‘Stanford design’ platform to manage Gurgaon traffic
In an effort to streamline traffic operations across Gurgaon, the police last week introduced a new geo-location tracking system and a technology-driven traffic management platform inspired by the ‘Stanford Design Thinking’ principles. The tracking system brings together real-time information on one screen, allowing officers to monitor key junctions, traffic flow, and field personnel. Zonal officers […]
In an effort to streamline traffic operations across Gurgaon, the police last week introduced a new geo-location tracking system and a technology-driven traffic management platform inspired by the ‘Stanford Design Thinking’ principles.
The tracking system brings together real-time information on one screen, allowing officers to monitor key junctions, traffic flow, and field personnel.
Zonal officers can now file digital reports from the field, flag road repairs or barricading needs, and upload photographs, all of which reach the control room instantly. Residents can also send traffic suggestions or complaints through an online form or by email.
The Indian Express spoke with officials from the city traffic police to understand how the new system strengthens their existing processes for managing congestion and coordinating road-repair work.
Earlier, on-ground issues passed through 20 inspectors before reaching the control room. Now, updates from 120 zonal officers arrive directly, along with location data and other details to the control room. This has sped up responses such as deploying cranes, workers and equipment.
Data from the Gurugram Metropolitan Development Authority’s control room is also being integrated to sharpen decision-making. While officials said feedback from the people has been limited so far, they expect suggestions to grow as awareness spreads about the system.
Officials said that the “Stanford Design Thinking” framework focuses on understanding user needs, identifying the core problem, brainstorming solutions, building simple prototypes and testing them with real users. The process repeats until the solution fits.
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“Timely and effective action on all inputs is assured,” a Gurgaon Traffic Police spokesperson said. “The new systems enable real-time monitoring, faster resolution of road issues and stronger accountability. They are aimed at reducing congestion, preventing accidents, and improving road safety,” the spokesperson added.
Abhimanyu Hazarika is a Senior Correspondent with The Indian Express, based in Gurgaon. He covers southern Haryana.
Education
- Post-Graduate Diploma in Print Media, Asian College of Journalism (Class of 2020)
- B.A. (Hons) Liberal Arts with a major in Political Science, Symbiosis School for Liberal Arts (Class of 2019)
Professional Experience
Before joining The Indian Express, he worked with Bar & Bench (legal journalism) and Frontline magazine, where he developed experience in court reporting, legal analysis, and long-form investigative features.
Reporting Interests
His work centres on civic accountability, environmental policy, urban infrastructure and culture, crime and law enforcement, and their intersections with politics and governance in and around Gurgaon.
Recent Coverage (2025)
- Crime: Reported on the recovery of 350 kg of explosives and an AK-47 from a rented house in Faridabad, linked to the 2025 Red Fort car explosion case (November 11, 2025).
- Environmental policy: Covered protests outside a Haryana minister’s residence against a Supreme Court order that environmentalists argue could allow mining and real estate development on large parts of the Aravalli hills (December 21, 2025).
- Pollution control measures: Co-authored coverage of the Rekha Gupta government’s enforcement of vehicle restrictions at Delhi-NCR borders (December 21, 2025).
- Road safety and infrastructure: Examined response lapses in the Delhi-Mumbai Expressway hit-and-run case and ongoing investigations into high-speed road crimes in Gurugram.
- Animal welfare policy: Reported on concerns regarding the low budget allocated for stray dog sterilization by the Municipal Corporation of Gurugram (November 30, 2025).
- Urban culture: Featured the social media-driven popularity of a new Magnolia Bakery outlet in Gurugram (December 15, 2025).
Contact
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