After receiving complaints from people that the station house officers were not accessible,Ghaziabad senior superintendent of police Akhil Kumar decided to check for himself. But when he called on the official mobile numbers of several SHOs as a complainant,some did not take the call,some had switched off their phones while others misbehaved and used abusive language.
The SHOs are instructed to attend to complaints on their official mobile phones.
I received several complaints during public dealing hours that the station house officers were not accessible,and that if they answer a call they use abusive language and refuse to entertain complainants. The official mobile numbers have been given to them to remain in touch with people, the SSP said.
Now,a warning has been issued against those who failed to recognise the chiefs voice. I have warned them that one more complaint against them,and strict action would follow, Kumar said.
Those who have been found guilty of misbehaving and refusing to hear complaints are Dhaulanas SHO Sunil Kumar,Moradnagar SHO Pramod Kumar,Massorie SHO Shahnazar Ahmed,Bhojpur SHO Vijay Kumar and Modinagar SHO Pritam Singh
Meanwhile,there were some who were courteous,and they have been rewarded: the SSP has issued commendation letters,praising them for their dutiful behaviour towards complainants. Simbhawali,Hapur Nagar,Bahadurgarh and Nirishakgarh SHOs were those praised for being nice to complainants.