South corpn launches app to redress citizens’ grievanceshttps://indianexpress.com/article/cities/delhi/south-corpn-launches-app-to-redress-citizens-grievances/

South corpn launches app to redress citizens’ grievances

Upadhyay announced that complaint boxes will be installed at all zones.

South Municipal Corporation on Friday launched a mobile application, ‘SDMC Third Eye’, through which South Delhi residents can file complaints regarding civic issues. This is a part of a seven-fold scheme launched by the civic body to reach out to citizens.

The app, developed by Abhipraay Foundation, will enable users to directly lodge a complaint by uploading photos and other data. Currently available on Android, the app is being developed for the iOS platform as well.

Launching the app, SMC Standing Committee Chairman and newly elected Delhi BJP chief Satish Upadhyay said the system has been conceptualised to offer citizens the “best possible response to their problems”.

Upadhyay also said all complaints will be reviewed directly by him and the grievance redressal system will be monitored by the enforcement director. “The idea is to bring more transparency in the system to combat corruption,” he said.

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Apart from the app and the grievance redressal system (accessible on the civic body’s website, mcdonline.gov.in), Upadhyay announced that complaint boxes will be installed at all zones. A task force will also be set up to scrutinise registration of complaints.

Other measures include, setting up a “special helpline” through which citizens can get in touch with the civic body. “Anyone can present their problems directly to me on the first and 16th of every month,” Upadhyay said.