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Soon, failure to deliver services will cost govt officials dear

In the next assembly session, the Delhi government is planning to amend the Right to Citizens to Time-Bound Delivery of Services Act, 2011.

Written by Pragya Kaushika | Delhi | Published: November 15, 2015 1:46:53 am
AAP, Arvind Kejriwal, Kejriwal govt, services, AAP services, services delay, delay penalty, delay compensation, delhi news CM Arvind Kejriwal

Delhi government officials who fail to deliver a certain service in time may soon have to pay compensation — to the person who had applied for the service — from their own pockets.

In the next assembly session, the Delhi government is planning to amend the Right to Citizens to Time-Bound Delivery of Services Act, 2011. The amendment is meant to ensure that government officials deliver service level agreements (SLAs) on time and it will cover a majority of the 350 services under the Act, Chief Minister Arvind Kejriwal said Saturday.

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Registration of marriages, issuing OBC certificates and birth certificates are some of the services covered under the Act.
The amendment seeks to penalise officials who fail to deliver the service in time. The government is also planning to revise the compensation amount for delayed service and deduct it from the salary of the officer concerned.

The amendment will make the process of collecting the compensation easier. Earlier, the process of seeking compensation was a lengthy and cumbersome one. The complainant had to first approach the head of the department (HoD) concerned and then file an appeal. If the first appeal failed to yield results, he had to file another one to receive a fixed compensation amount of Rs 500.

The Delhi government has now decided to put the onus of the compensation process on the official concerned, not the complainant.
Explaining the changes the government is planning to introduce, Kejriwal said, “For example, if a certificate had to be issued within 15 days but the person receives it after 25 days, then compensation for the 10-day delay will be credited to his account or a cheque will be given to him. He will not have to file any appeal”.

“… The competent authority, like the HoD, will fix responsibility for the delay. If the HoD fails to do so in three months, the amount will be deducted from his own salary,” said the CM.

The Delhi cabinet is also planning to revise the timeline for providing these services. According to a proposal drafted by the revenue department, the government wants to make the process of availing these services faster.
The Delhi cabinet’s decision to do away with affidavits from gazetted officials or MLAs will also make the process of procuring documents easier, said A Anbarasu, divisional commissioner.

On how the government will prevent false affidavits, he said, “We will conduct random checks and we will put up the details on our website”.
“Furnishing wrong information on self-attested documents will be made a criminal offence by the government,” said Kejriwal.

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