Delhi Police has launched a crackdown on those making blank calls to the Police Control Room after an analysis of the calls received at the Central Police Control Room (CPCR) has revealed that more than 50 per cent of the calls received daily are blank calls; around half of which are by those who previously made blank calls. The department considers this a huge risk to the genuine callers and has therefore decided to book the offenders under sections of obstructing a public servant in the discharge of his duties; a non-bailable offence.
The study shows that on an average the CPCR receives 28,000 calls a day. Of these,15,000 are blank calls. More than 50 per cent of these blank calls are made by repeat callers.
A senior police officer in the police control room said,The average duration of these calls is 10 seconds and maximum number of these calls are made between 11 am and 11 pm. On festival days,the total calls go up to an average of 50,000 a day and the blank calls,a corresponding number.
The officer said,This is a big risk to the genuine callers and those who are actually facing an emergency are unable to contact us. We have gotten feedback that many times,our lines are on waiting. This poses a risk to society.
The CPCR has a total of 100 lines manned by 600 personnel.
The study has revealed that many callers on the list have called,on an average,50 times in one day. Some have gone up to 82,and 103. The numbers,all from Delhi,are under the scanner. Police will first give the callers a warning and if they are found to be repeat offenders,criminal action will be taken against them.