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Parents grapple with nursery norms, schools say ‘no problem’

In the absence of a grievance redressal system by the Education department, parents have nowhere to go.

Written by Shikha Sharma | New Delhi | Published: January 2, 2015 1:53:41 am

With different schedules and multiple nursery admission criteria, parents in the capital seem to be clueless and confounded.

But if private schools are to be believed, parents have had no complaints at all. In fact, schools claimed the grievance redressal cell set up by them has not received a single complaint.

“We set up a grievance redressal cell a week before the admissions. But there hasn’t been a single complaint. Parents are happy with the process,” S K Bhattacharya, president, Action Committee for Unaided Private Schools, said.

Asked how the committee would respond if it did receive a complaint, Bhattacharya said, “We will create moral pressure on the school. If it doesn’t listen, we will boycott the school.”

The Action Committee for Unaided Private Schools, an umbrella body of private schools in the capital, had decided to set up a grievance redressal cell at Bal Bharati School, Pitampura, and launch a helpline for the admission season.

“The cell will be headed by R S Gupta, who was the Delhi Police Commissioner from 2002 to 2004. The seven-member committee has other independent and respected members such as former principal of Daulat Ram College Dr Malati Subramanium and the retired IAS officer S N Bansal,” Bhattacharya had said.

But, in the absence of a grievance redressal system by the Education department, parents have nowhere to go.

“This is such a farce. Thousands of parents don’t know where to get their complaints addressed, or seek advise or help. The least the schools can do is let parents know where this cell is,” Sumit Vohra, from admissionsnursery.com, said.

“Last year, the AAP government had launched a nursery helpline which was being run by the Directorate of Education (DoE). Parents could call the helpline to lodge complaints.

“This year, not only has the DoE shrugged off its responsibility, even schools are playing games with parents,” Khagesh Jha, advocate, Social Jurist, claimed.

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