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Man sold ‘faulty’ second-hand car by Maruti True Value,moves court

Buying a second-hand car is always tricky business,even if it is from an authorised dealer like a Maruti True Value outlet.

Written by Neeraj Chauhan | New Delhi |
June 13, 2009 2:02:17 am

Buying a second-hand car is always tricky business,even if it is from an authorised dealer like a Maruti True Value outlet. One Brijesh Shukla,a resident of Karawal Nagar,realised this the hard way after he was sold a faulty car by a Maruti True Value shop — T R Sawhney Motors— on Wazirabad Road,where he had gone to buy a second-hand Wagon R car.

Shukla paid Rs 1,80,000 for a second-hand 2003 model Wagon R in January after taking a car loan. The car provided to him stopped working properly within two weeks of purchase.

Shukla was earlier told by True Value he would be given a Wagon R in very good condition worth Rs 2,43,000. Later,he was told that the owner of that car had taken it back and he would now be given another 2003 model worth Rs 1,80,000. The car was in good condition,its engine,speedo meter,air-conditioning system and other instruments were in working order,he was promised. At the time of the delivery of the car,the odometer reading was shown to be 48,917 km. “However,in one week’s time,the car’s AC stopped functioning. Other problems like petrol leakage developed as well,” said Brijesh Shukla. 

A helpless Shukla approached a consumer court after knocking on Maruti’s door several times in the last few months. Shukla also recovered the service records of the car sold to him,and found that True Value allegedly carried out technical manipulations in the car.

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“The service records showed the odometer reading in January 2006 to be 57,933 km. It went up to 62,763 km in the next four months. However,when the car was given to me,the odometer reading was shown to be 48,917 km,” alleged Shukla.

He further claimed that a lot of parts had been changed in the car and the car insurance records were manipulated before being handed over to him.

Shukla has written to the Deputy Commissioner of Police,Northeast District,and the Commissioner of Police in this regard. “I want justice. I had paid hard-earned money to buy a good second-hand car,but I have been cheated,” said Shukla.

When contacted,True Value manager Deepak Bhatnagar said,“We have given our reply. The case is in court. I don’t want to say anything more than that.”

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