‘Ground situation at airports inhumane’: Delhi HC set to hear PIL seeking directions for refunds, support to affected flyers amid IndiGo crisis
The PIL was mentioned for urgent hearing before a bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela on Monday.
According to the airline’s official statement on Monday, IndiGo has already issued refunds worth Rs 827 crore, and the rest is under process for cancellations up to December 15. (File image)
The Delhi High Court on Wednesday is set to hear a public interest litigation (PIL) seeking the court’s direction for refunds and support to passengers affected amid the IndiGo crisis.
The PIL was mentioned for urgent hearing before a bench of Chief Justice Devendra Kumar Upadhyaya and Justice Tushar Rao Gedela on Monday.
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The petitioner’s counsel submitted orally that “several people are stuck”. “The ground situation at airports is inhumane. We are expecting the court to pass orders to IndiGo and ground support staff for people stranded at the airports. There is no proper system for refunds,” he said.
The bench said the PIL will be listed on Wednesday, which is designated as the day when PILs are taken up at the Delhi High Court.
The airline cancelled hundreds of flights at major airports even after managing to temporarily secure major relaxations in the second phase of the court-mandated new flight duty and rest period norms for the cockpit crew on Friday.
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The Directorate General of Civil Aviation (DGCA) has appointed a four-member panel comprising Joint DG Sanjay Brahamane, Deputy Director General Amit Gupta, senior Flight Operations Inspector Kapil Manglik, and FOI Lokesh Rampal, tasked with identifying the root causes of widespread operational disruptions.
According to the airline’s official statement on Monday, IndiGo has already issued refunds worth Rs 827 crore, and the rest is under process for cancellations up to December 15.
The Civil Aviation ministry too, in a statement on Monday, said that IndiGo has delivered 4,500 bags — that were not handed over earlier — to the passengers out of the total 9,000, and will deliver the remaining in the next 36 hours.
Between November 21 and December 7, a total of 9,55,591 PNRs — a unique code that identifies a passenger’s booking — saw cancellations, according to the airline and refunds to the tune of Rs Rs 827 crore were issued.
According to the airline’s official statement on Monday, IndiGo has already issued refunds worth Rs 827 crore, and the rest is under process for cancellations up to December 15. (File image) 
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