OBSERVING deficiency in service, the Delhi State Consumer Disputes Redressal Commission upheld an order directing the Railways to pay Rs 60,000 as compensation to a retired High Court judge for causing him and his family “harassment” and “physical discomfort” by changing their seats.
The bench of Justices Veena Birbal and Salma Noor held the Railways responsible for re-arranging the already reserved seats of retired Justice Dilip Raosaheb Deshmukh and his family without any intimation.
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“In our view, berths of the respondents/complainants were re-arranged and clubbed together without the knowledge and prior intimation of the respondents/complainants which led to harassment and physical discomfort. This is a fit case of deficiency of service,” observed the bench in a recent order.
The Railways had asserted that considering his “VIP” status, it had re-arranged and clubbed the seats for the family’s convenience. Therefore, it contended, there was no deficiency in service.
The commission’s order came on an appeal filed by the general managers of the Northern and North-Central Railways, and the Railway Ministry.