A key Delhi government advisory body has signed an agreement with J-PAL (Abdul Latif Jameel Poverty Action Lab) South Asia, co-founded by Nobel laureates Esther Duflo and Abhijit Banerjee, for real-time monitoring of public services.
The partnership between the Dialogue and Development Commission of Delhi (DDC) and J-PAL is aimed at improving quality of services, identifying service delivery issues, and motivating frontline staff to perform duties better, the government said in a statement.
As a pilot, the researchers will study the beneficiary experience in ration shops under the public distribution system (PDS) and mohalla clinics. The beneficiaries will be selected randomly across Delhi for the phone-based survey. In 2015, the Delhi government had relied on the research work of Banerjee and Duflo in designing its ‘Chunauti’ programme, aimed at improving learning levels in schools.