Delhi Police chief sets priorities for force, stresses timely complaint disposal

One of the key directions issued at the meeting was to make basic policing a priority for every officer.

On integrity and institutional accountability, Kumar underlined a zero-tolerance approach towards corruption, unethical practices and undesirable conduct.

Kumar clearly conveyed that “strict action will be taken against erring officials”, adding that supervisory officers should maintain continuous oversight over subordinate staff.

“He asked [officers] to ensure transparency, fairness and objectivity in transfers and postings, and administrative decisions. There will not be any instance, under any circumstances, of transfers/postings against illegal gratification,” the officer added.

Officers were also directed to monitor platforms for feedback, intelligence and ground-level sentiment, and use official handles for public communication and grievance redressal. Kumar cautioned that organisational goals should guide the use of social media and that it should not be used for “self-promotion”.

“He said in the meeting that a manpower audit is also to be conducted in every unit to assess optimal utilisation of available strength, followed by rationalisation of deployment,” the officer said.

A key emphasis was also on core policing and community engagement. Officers were also directed to focus on crime prevention, quality investigation, responsive public service and effective law enforcement.

Kumar also called for regular interaction with complainants, residents’ welfare associations, market welfare associations, community leaders and the public to strengthen confidence in the police.

On grievance redressal, Kumar directed that an open-door policy be followed by all officers, with complainants given proper access to senior officials. “Complaints must be disposed of within defined timelines, and feedback on action taken should be shared with complainants,” the officer said.

The meeting also stressed beat patrolling and visible policing. “Officers were told to strengthen foot patrolling and ensure that beat policing is not confined to vehicle rounds. Senior officers were also asked to patrol their areas on foot,” the officer added.

During the meeting, traffic management was identified as another priority area. “Kumar directed sustained enforcement against visible violations such as wrong-side driving, illegal parking, road encroachments and hazardous traffic offences. He also called for better coordination among Traffic Police, district police and civic agencies, along with awareness campaigns aimed particularly at young road users,” the officer said.

Kumar also directed closer supervision of crime investigation and asked that the institution of ACP be made more vibrant and outcome-oriented, with ACPs directly and visibly involved in crime control and quality investigation,” the officer added.