Hear out auto driver before acting on complaints: Transport dept to Delhi govt

It was also suggested that the drivers be exempted from undergoing gender sensitisation training to “remove inconvenience to auto and taxi drivers”.

By: Express News Service | New Delhi | Published: April 17, 2016 2:10:37 am

During a meeting between auto unions and Chief Minister Arvind Kejriwal last month, the transport department gave a list of suggestions that included doing away with fines for offences such as not wearing uniforms, and giving the auto driver a chance to explain his side of the story before acting on complaints by commuters.

“The issue of challaning or taking punitive action on complaints received on the transport department’s helpline relating to refusal by autos etc.. will be processed only after giving opportunity to the concerned driver/owner (to explain his side),” suggested the department.

It was also suggested that the drivers be exempted from undergoing gender sensitisation training to “remove inconvenience to auto and taxi drivers”.“The present practice of attending gender sensitisation and a refresher training course at the time of renewal of fitness certificates would be reviewed to remove any inconvenience to the autorickshaw and taxi drivers,” stated the minutes of the meeting that took place on March 28.

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Auto drivers are also not likely to be fined anymore for not wearing uniforms. “The department is looking into introducing a proposal to do away with challaning minor offences such as not wearing uniform, not having first-aid kit and fire extinguisher among other things,” stated another suggestion.

On tackling low staff strength at centres issuing fitness certificates, the department suggested that the process of identifying and implementing improvements in licencing, registration and issuance of permits be completed at the earliest. “It was decided that services rendered by the fitness unit at Burari would be made online/decentralised or outsourced. Fitness inspection would happen at the automobile dealers’ workshops while auto and taxi registration will be done at the dealer’s office,” stated the minutes.

On fare revision, the department said the fee structure would be reviewed in May.

On issuing 10,000 letters of intent for autorickshaws, the department stated that as irregularities were reported during the process, the earlier method would be scrapped and fresh applications would be invited after devising an appropriate process.

They also recommended that an intensive drive be conducted to prosecute unauthorised app-based cab operators.

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