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Commuters wary of checking out the check-in facility

A day after the Airport Express Metro link introduced the baggage check-in facility,only 150 passengers had opted to use it by Saturday evening as most are still not sure if their luggage will reach the destination safely.

Written by Dipankar Ghose | New Delhi |
June 12, 2011 12:18:49 am

Only 150 passengers had used Airport Metro’s service by Saturday; most were scared of losing baggage

A day after the Airport Express Metro link introduced the baggage check-in facility,only 150 passengers had opted to use it by Saturday evening as most are still not sure if their luggage will reach the destination safely.

The Airport Express link launched the system on Friday,allowing commuters to secure a boarding pass and check-in their baggage at New Delhi and Shivaji Stadium Metro stations.

The facility,however,is yet to win the confidence of the commuters. Rajeev Kapoor,who was flying to Mumbai,said he considered it safer to check-in baggage at the airport. “You know that it reached the airport at least.”

According to airport sources,till 3.30 pm on Saturday,the automated tag reader (ATR) registered close to 150 people who received a boarding pass at the Metro stations. On Saturday,107 passengers used the facility,against 42 on Friday. This,the sources said,was due to Saturday being a weekend.

Payal Sharma,also traveling to Mumbai,said: “I don’t think I’m going to use the service as there will be multiple agencies involved. Even otherwise,I’ve heard horror stories of people losing their luggage from the airport. With baggage having to be transferred from the trains to the airport,and then to the aircraft and all the other logistics involved,it could only get worse.”

While most are making a considered decision to avoid the check-in,there are some who simply do not know of its existence. Rohit Kumar,a passenger to Bhubaneswar,said,“It’s only when I came to the Shivaji Stadium station that I found out that the service existed. The officials said there will be no problem,but I’m carrying valuables. I don’t want to take a chance.”

A Jet Airways official said,“The procedure is exactly the same,except the check-in happens at the Metro station itself. Passengers normally check-in heavy,non-essential baggage,which they want to get off their hands. This way they don’t have to go through multiple checks at the airports either.”

The regular flier,however,are enthusiastic. “I travel once in two days and always find myself carrying around luggage. This is a huge relief. The suitcases are now the airlines responsibility and I don’t have to worry about them until I reach my destination. It’s added a new dimension to my Delhi airport experience,” said S K Singh,who was travelling on the line.

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