To ensure that searching and frisking at Metro stations does not become a source of harassment to its commuters at Metro stations, the Central Industrial Security Force (CISF) has decided to monitor the response of its staff towards commuters. Observers will conduct surprise checks at Metro stations while staff members will be monitored through CCTV cameras.
The CISF believes that this will not only help change the behaviour of personnel towards commuters, but also vice-versa. With this, the department aims to ensure that the commuters taking the Metro too become orderly and to reduce the risk of misbehaviour at stations.
The department intends to bring about the change in a phased manner and has identified eight Metro stations in the first phase to implement the idea.
CISF Director General Arvind Ranjan said, “The idea is to start enforcing disciplined behaviour of staff at the Metro stations. This way, commuters themselves will become eyes and ears for us, and thereby, a force multiplier. By monitoring the staff and thereby checking how they interact with commuters, we will be able to ensure that frisking and searching becomes more effective and orderly.”
In this initial stage, the system will be implemented in eight Metro stations — Dwarka Sectors 8, 12, 13 and 14, Yamuna Bank, Civil Lines, Vidhan Sabha and Race Course Road.
“The process has already begun and we are getting a good feedback from commuters and staff as well. Wherever there is scope to improve, we are putting in efforts to rectify the problems,” Ranjan said.
Approximately 26 lakh commuters use Delhi Metro Rail Corporation (DMRC) services on a daily basis. Of these, 70 per cent are regular commuters.
The focus on behavioural change is part of the CISF’s soft skills training project, which has been a focus ever since Ranjan took over as the DG.
“Focussing on soft skills and training our staff to respond to commuters in a respectable manner will only ensure that with time, the behaviour of commuters too will change and become good voluntarily,” Ranjan said.