More than two years after the Delhi Police applied for a police assistance post in Terminal 3 of the Indira Gandhi International Airport (IGIA),operator Delhi International Airport Limited (DIAL) has cleared the proposal and begun construction of the booth.
Police said the assistance booth will help passengers in distress. At present,people have to walk to a police station near Terminal 2,almost a kilometre away,to lodge a complaint.
Sources said passengers usually do not file a complaint,or simply email their complaints to the Police Commissioners office.
Without police officers to assist them,passengers often forget to provide required information in the email. So police personnel have to call up the complainant,ask them to complete all formalities and then sign the complaint personally so it can be converted into an FIR. This makes it a time-consuming process, a senior officer said.
DIAL had earlier offered other options,including a police picket,in the vicinity of the airport. But police insisted on the setting up of a booth inside the terminal for better access and sense of security.
Sources said the police booth will be set up will near Gate No. 1 of Terminal 3. A cabin will be manned by an officer of the rank of a sub-inspector. The set up,sources said,should be complete by this month-end.
After construction of Terminal 3,security at the airport has been primarily handled by the Central Industrial Security Force (CISF).
Police said the CISF staff are not authorised to register a complaint. So they direct passengers to a police station outside Terminal 2. But for passengers in transit,that is difficult.