June 13, 2009 2:08:12 am
As Delhi Universitys North Campus bustles with applicants from across the country,Metro services on the Vishwavidyalaya-Central Secretariat line has seen a rise of over 7,000 passengers in its daily footfall. Though the number of trains has not been increased as the Delhi Metro is already facing a crunch in its rolling stock,services in terms of ticket counters,customer facilitation and security has been beefed up.
DMRC has recorded a footfall of 19,000 per day,up from nearly 12,000,on the Vishwavidyalaya line since June 1,when the DU admission process took off.
To tackle the extra rush,we have opened up ten ticket counters,including two customer-care centres. This has helped in avoiding long queues and unnecessary rush at the entrances, said Anuj Dayal,spokesperson,DMRC.
The sale of tokens has gone up to 12,000 per day,while usage of smart cards have also seen an increase; approximately 100 are being issued every day.
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Additional arrangements for tokens have also been made to cater to the rush. We have now have around 10,000 tokens as surplus, Dayal said.
As a large section of applicants are outstation students and are not familiar with the Metro system,customer facilitation agents,station staff and managers have been directed to move about the station premises directing commuters to counters or right platforms.
To avoid long queues at the security checkpoints,personnel for frisking and baggage-checking machines have been increased. Vishwavidyalaya station now has two X-ray machines installed at the entrances.
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